くじょうしょり

くじょうしょり【苦情処理】

(a procedure for) processing complaints; (a) grievance [complaint] procedure.

苦情処理委員会 〔社内などの〕 a grievance committee; 〔全国的組織などの〕 a complaints commission.

苦情処理係 a customer relations officer; a person responsible for [in charge of] handling customers' complaints; a troubleshooter.

苦情処理機関 an [a complaint] arbitration body; 【労】 a grievance (settlement) machinery.

苦情処理部 a complaints [customer relations] section [department].